Resume

WORK EXPERIENCE

  • Overcame previous cross-functional collaboration issues between UX and project teams in the first month by advocating for early UX engagement and involvement in Agile processes and ceremonies.

  • Optimized design processes by implementing a "Good, Better, Best" iteration model, prioritizing UX expertise over subjectivity when addressing user needs, bolstering design autonomy and improving user experience.

  • Assisted in delivery of crucial Pandemic financial relief to 95% of our 1.2 million customers in April 2020 by collaborating on development of a customer help portal offering payment deferrals, extensions and loan term rewrites; hundreds of man hours spanning a mere three weeks from concept to implementation.

  • Strengthened Summer 2022 intern presentation skills confidence through development and orchestration of a comprehensive workshop series focused on design, writing and public speaking in collaboration with our Women in Technology chapter for whom I concurrently served as co-chair of the communications pillar.

ALLY FINANCIAL - DETROIT
UX Design Manager 07/18 - 10/23

  • Managed 90% of projects in team pipeline creating a framework of project objectives, style choices, design concepts, and collaboration while demonstrating leadership via mentoring junior team members.

  • Elevated existing experiences with a constantly expanding capacity to evolve with the needs of our users by examining prevailing UX Industry trends and standards coupled with comprehensive competitive analysis.

  • Collaborated with special projects team securing a monthly billing of $350K tasked with shaping and tracking company-wide Agile adoption through the design of our Optum Scalable Agile Method (OSAM) dashboard.

UNITEDHEALTH GROUP - SOUTHFIELD
Senior Interactive Designer - UX 08/14 - 07/18

UX leadership focused on strategy, collaboration and relationship building. Presentation experience ranging from more intimate discussions of Design Thinking to company wide DE&I events with the benefit of showcasing my design and illustration abilities. Solution development through ideation, design deliverable and tracking oversight, mentoring, research, Agile methodology. Adobe Suite, Sketch, Figma, Microsoft Office, and the desire to learn many more things.

TECHNICAL SKILLS

Eastern Michigan University - Ypsilanti, MI
Bachelor of Fine Arts, Graphic Design

Schoolcraft College - Livonia, MI
Associates Degree, Graphic Design

Schoolcraft College - Livonia, MI
Certificate, Web Specialist

EDUCATION AND CERTIFICATIONS